Website – https://www.erieinsurance.com
Located – Erie, PA
Phone – 1-800-458-0811
Employees – 4,250
Revenue – $1,132,291,000
Description – Formed in 1925 as a Pennsylvania auto insurer, Erie Insurance Group has rolled down lots of other roads since then, offering personal auto, property, and life insurance through its subsidiaries Erie Family Life Insurance and publicly-traded Erie Indemnity. The group also offers commercial coverage (including auto, liability, and workers’ compensation) for smaller businesses. Doing business in a dozen eastern states, Erie Insurance Group sells its products through more than 2,000 independent agencies. The company has slowly but steadily expanded its territory, choosing to concentrate on growth in areas it already serves.
Source: http://www.hoovers.com
Reviews & Ratings

prh2s’s Full Review of Erie Home Insurance Group
I’m putting this review in the homeowner’s category, although really it’s an assessment of the complete property/casualty package available from Erie: auto, homeowner’s, and personal umbrella liability (PUL) (if you don’t know what a PUL policy is, visit the FAQ at www.insweb.com/learningcenter/qa/umbrella-a.htm). Those who are interested only in homeowner’s insurance can skip to the second and fourth sections of the review.
Personal Umbrella Liability: Excellent
When I was shopping for property/casualty insurance last year, I started by looking at the strength of companies’ PUL policies. Erie’s was as comprehensive as any I found, and more comprehensive than those offered by GEICO and Amica (two popular favorites). Rather than bore you with the details of the policy contracts, suffice to say that Erie was the only one of the three to respond affirmatively to each of the following test questions:
* A mother watches as my car accidentally strikes and kills her young child. The mother suffers no bodily injury, but sustains severe psychic trauma. Will your policy pay for the mother’s injuries?
* I rent a cottage in Scotland for a weekend. I build a fire in the fireplace, and sparks from the fire burn the cottage to the ground. Will your policy cover the damage, and will you have a representative in the UK to defend me?
* I host a large party, with a caterer providing refreshments. I sign a contract with the caterer assuming full liability for any negligence on the part of the caterer. The caterer serves tainted food, and several of my guests become ill. Will your policy cover the liability I assumed in the contract?
Of course no policy offers complete coverage in every possible situation (which is why it’s wise to make sure that your PUL covers the risks that you most need/want covered), but Erie was willing to touch things that many other insurers wouldn’t: psychic injury, damage to rental property outside the US, and contractually assumed liability. Incidentally, psychic injuries like the one hypothesized above are not uncommon, and coverage for such injuries has been the subject of a lot of litigation. Most insurance companies whose policies cover only “bodily injury” refuse to pay for psychic damages that are not accompanied by physical suffering. It’s reassuring to have a policy that covers all kinds of injuries.
(This year’s PUL policy renewal included an amendment stipulating that Erie would no longer cover personal injuries brought about by mold and fungi. I gather that this has become a standard exclusion, given all the hysteria over household mold. Still, any exclusion is hard for the policyholder to swallow–especially in a PUL policy, where comprehensiveness is most desired.)
Homeowner’s: Excellent
Our homeowner’s policy is Erie’s “Ultracover,” an HO-3 “special form,” “all perils” affair. It is exceptionally good: it covers full replacement cost of the dwelling, “ordinance or law” expenses (when repairs cost more than simple replacement, due to changes in local building codes), and damage to other people’s personal property held in the homeowner’s custody. There are many other nice extras, too, which Erie brings to the policyholder’s attention by placing an “X” in the margins of the contract next to “coverage not found in most homeowners’ policies.” This makes it a little easier to comparison shop among policies.
One quirk of our homeowner’s policy is its coverage for loss of use (i.e., payment for alternate lodging while repairs are done on the home). Most policies provide a fixed amount of coverage–usually up to 20% of the value of the insured property–but Erie’s promise is more nebuolous: “we will pay all reasonable additional living expenses while you and members of your household reside elsewhere.” This raised a red flag, but my agent quickly allayed my fears by providing examples of additional living expenses Erie had approved for other clients. All were very comfortable arrangements.
Auto Liability: Good
There are already plenty of Epinions praising Erie’s auto insurance. This isn’t the place to add another one. I will note, however, that those who expect to do more than occasional driving outside the US and Canada may want to look at a PUL, since Erie’s auto policy is geographically restricted.
General Matters
Finally, here are some of the other things about Erie that merit consideration:
* Excellent financial strength ratings from everyone–except Weiss (www.weissratings.com), which gives Erie a “C” because of weak profitability. I find this puzzling, since Erie has long been among the most profitable property/casualty insurers.
* Low premiums. Very low premiums. My auto policy, for instance, costs nearly 20% less than a comparable policy with GEICO–and almost 50% less than a policy with State Farm. The homeowner’s policy was about 20% less than it would have been with Amica or Travelers (my former insurer). There’s no mystery as to why the premiums are so low: Erie’s underwriting is as stringent as any in the business.
* Good customer interface. It’s nice to have an agent rather than a phone rep. I also enjoy the quarterly magazine Erie sends to policyholders, which is full of smart safety tips.
khahn86351′s Full Review of Erie Home Insurance Group
I have been an ERIE Insurance customer for almost 3 years now. My husband had his auto insurance policy through ERIE many years ago and seemed pleased, so when we purchased our home, we called ERIE for a quote. I don’t seem to remember whom we compared them with (approximately 3 other companies) but ERIE offered the best coverage at the lowest price.
Since ERIE’s homeowner’s insurance products are available only through local independent agents representing ERIE, we got in touch with a local agent and received our quote immediately over the phone. Our agent, Ron Nanosky, came out to our home to get our policy in order. Not only was I impressed with the professionalism, but the convenience as well.
A little about ERIE . . .
Erie offers Personal Auto Insurance, Personal Property Insurance, Commercial Insurance, Reinsurance and Life Insurance. They have also been a top-rated company for 75 years, consistently earning an A (Superior) rating from the A.M. Best Company.
Currently, ERIE Insurance Group’s service territory includes: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin & District of Columbia.
ERIE Insurance claims policyholders will be contacted PERSONALLY within 24 hours of any claims report, available 24 hours/day, 365 days/year. They also will provide CASH in an emergency loss situation.
Depending on how you set up your mortgage, you can have your homeowners insurance put into your mortgage. My husband and I pay our homeowner’s policy separate, and ERIE offers payment plans for people like us. We currently pay the policy in full each year, but there are options to pay monthly if policyholders need a smaller payment.
Policyholders also receive a complimentary issue of “IN SYNC” three times a year. I personally wish they would send issues monthly since it is filled with consumer & safety tips for families. I read it front to back whenever it arrives in our mailbox.
ERIE’s HomeProtector Programs
ERIE currently offers 5 types of HomeProtector policies. The first I will discuss is called the Ultracover Policy. This policy covers your home and any attached structures, with a guaranteed replacement cost settlement. It also covers other structures on your property that are separate from your home. Personal property coverage is also included, and loss of use, which covers the additional expenses you may incur due to temporary relocation. This policy also covers personal liability for bodily injury, property damage or personal injury claims, and medical payments to anyone injured in an accident on your property.
Some of the optional coverage’s available include sewer or drain back-up, incidental business occupancy, earthquake coverage, scheduled personal property, enhancement endorsement, expanded endorsement, personal computer coverage endorsement and dwelling and other structures such as siding and/or roofing restoration coverage.
The Extracover Policy and the Broadcover Policy seem to offer the same coverage as the Ultracover Policy, just at a lower amount of insurance. This basically means value of your home and personal property depends on which policy will be right for you.
Renters also should carry insurance, so ERIE offers the Tenantcover Policy. This policy covers personal property, loss of use, which covers the additional expenses you may incur due to temporary relocation, personal liability for bodily injury, property damage or personal injury claims, and medical payments to others as described above.
And for the Condo owners, there is the Condocover Policy providing coverage for personal property, additions or alterations to the condo, loss of use, loss assessments up to $5,000 if the condo association’s coverage is inadequate, personal liability for bodily injury, property damage, or personal injury claims, and medical payments for accidents on the property.
http://www.erie-insurance.com/default_ie.asp
In all honesty, I had never visited ERIE’s Website until I decided to write this review. I found a lot of helpful information that I was unaware of previous to my visit.
The Website provides ERIE Insurance Group’s background information, allows anyone to locate a local agent, describes their policies and coverage’s, and even offers advice and tips for safety.
One of the options I found interesting was Access Erie. Access Erie allows policyholders to submit a claim online instead of via phone. But for those without Internet access, you still have the option to call 1-800-FOR-ERIE to submit claims.
Overall, the Website was simple and easy to navigate, with the pages load fairly quickly on my Pentium 4, 1.8GHs computer.
A little about my policy
I am not an insurance agent, but I do know what I need covered in my home because of past experiences. We carry additional coverage on our computer, jewelry and collectibles. We also chose the sewer/drain back-up coverage because of our neighborhood sewage lines history. ERIE also provides a discount since we have an alarm system on our home.
Since we pay our policy yearly, we receive a declarations summary of our policy. This provides our agent’s contact information, our coverage’s and protections, as well as our deductible amounts we chose. When our policy is up for renewal, ERIE automatically send a renewal declaration summary with your bill. If we want to add or remove any options, we are able to do so with a simple phone call to our agent. ERIE then sends out an amended copy with the corrections.
I have called my agent on several occasions to make changes to our policy. We have never had a problem and the changes were made faster than we expected. Thankfully, I have never had to file any claims with ERIE, but I am confident that if I did, I would be completely satisfied with their response.
Ready to switch to ERIE?
Erie Insurance Group Home Office
100 Erie Insurance Place
Erie, PA 16530
Phone: 1-800-458-0811
Or if you live around Northeast Ohio, give my agent a call:
Ron Nanosky @ America’s Insurance Agency – 330-757-9045
© khahn86351 2002
Bryan_Carey’s Full Review of Erie Home Insurance Group
Headquartered in Erie, Pennsylvania, Erie Insurance Group is a full- service insurance company wide a wide range of services to protect individuals and businesses from catastrophic losses. This company was founded in 1925 as an auto insurance provider. Today, it has expanded its product line to include a broader range of financial services. And one of these is Erie Homeowner’s insurance, designed to give property owner’s peace of mind.
Types of Policies:
Erie’s Homeowner’s policies are broken into four areas:
HomeProtector- The most popular product sold, this protects personal property and belongings. The four options offered here are: Broadcover (covers building and identified perils), Extracover (covers, building, identified perils, and all building risks), and Ultracover (covers all risks on both personal property and building).
TenantCover- This is Erie’s renters insurance plan and it covers loss of personal property, personal liability, medical coverage to anyone who is damaged while at your residence, and living expense reimbursement if relocation becomes necessary.
CondoCover- This product is intended for condo owners and it protects the structure, personal liability, medical coverage, etc.
Mobile HomeProtector- This is similar to the other products except it is intended for those who own mobile homes. It also protects against personal liability, structural damage, medical coverage, etc.
Pricing:
Erie’s Insurance coverage policies vary in price based on the level of coverage selected. If you want to minimize your costs as a homeowner, the least expensive option is the Broadcover homeowner’s policy. Depending on what you do with your property, this level of coverage will probably be adequate. And the price of this product is low. In fact, the prices of most all Erie products are lower than the industry average, making this company one of the better choices for homeowner’s insurance.
Customer Service:
If you have questions about your homeowner’s policy, you should always try to contact your local agent first but if this is not possible or if you have forgotten the number or if you need to talk to someone after regular business hours, Erie’s general customer service is available to assist you at 800-458-0811. If you need to file a claim and cannot reach your local agent, you can call the claims hotline, 800-367-3743.
Final Thoughts:
Erie Homeowner’s insurance provides a cost effective way to protect your personal residence and other property from damage. I have used Erie Homeowner’s insurance for a couple of years now and while I have not had to file a claim (knock on wood), I have still interacted with Erie on other levels and my experiences have been mostly positive.
First, let’s talk about pricing because among the many factors involved in selecting homeowner’s insurance, cost ranks pretty high on most people’s lists. And this is one area where Erie scores high marks. The insurance the company offers to protect your home from the elements is priced competitively and this is one of the main reasons why I selected Erie and dumped my former insurance provider, Nationwide. I didn’t have any bad things to say about Nationwide, but it couldn’t match the prices offered at Erie. For almost exactly the same protection, my premiums per month were about fifteen percent lower using Erie.
Another thing offered by Erie (and many other companies) is a discount if you have more than one policy. This can help save consumers even more money and it provides incentive to switch your other insurance coverage over to Erie. This is exactly what I did with my auto insurance coverage. Again, I had been using Nationwide for many years and I didn’t really have any problem with them. But again, they were unable to match the prices for the same coverage. So, once again, I switched to Erie and my homeowner’s premiums were reduced a little more as a result.
Besides pricing, other important factors to consumers include the claims filing process and customer service. Like most people, I have never filed a claim on my homeowner’s insurance so I cannot comment on the Erie’s effectiveness in this area. But I can comment on the customer service and so far, it has been good- not incredible or fantastic, but good. I haven’t had any problems getting my mortgage holder to transfer the money (I send in one large payment that combines my mortgage payment, property tax, and insurance to my mortgage company) each month to Erie, and Erie has never had any problems collecting the money and applying the premiums. My personal dealings with Erie have also been courteous and professional.
I can only think of one small complaint I have had with Erie. One day, they contacted me and advised me they would discontinue my policy if I didn’t upgrade my electrical service. According to one of the tenets of my policy, I was forced to upgrade my level of amp service to my house to continue coverage. Erie told me they would cancel my policy if I didn’t comply. Even though I was a little peeved at the inconvenience, I gave in and made the necessary changes. Given Erie’s lower rates and my level of satisfaction, I decided this was a good idea and I upgraded my electrical service. It didn’t cost that much and it was worth it to keep the low premiums that Erie offers. Besides, the added amps made my property more valuable.
Overall, my experience with Erie has been positive and I can’t see changing to another carrier unless I can find another company that will offer the same coverage for an even lower price. Considering what I have and what I pay for it, I cannot imagine another company with the ability to offer a better deal. I could lower my coverage and save some money, but I would rather have the peace of mind. Even though the odds of having to file a homeowner’s claim are low, saving a few more dollars by switching to a lower- coverage option wouldn’t be worth the worry.
For now, I will stick with my homeowner’s coverage with Erie Insurance. My ExtraCover policy is inexpensive for what I get, and it’s doubtful any other company will be able to match the low premiums charged by this insurance provider.
Source: http://www.epinions.com