Posts Tagged ‘cigna’

Website – https://www.cigna.com
Located – Philadelphia, PA
Phone – 1-215-761-1000
Employees – 26,600
Revenue (bil.) – $17.623
Description – CIGNA is a Philadelphia-based health insurance company, providing health care plans to both business and individuals, that dates back to 1792. Competitors include Aetna, WellPoint and UnitedHealth Group. One of the top US health insurers, CIGNA covers nearly 12 million people with its various medical plans, which include PPO, HMO, point-of-service (POS), indemnity, and consumer-directed products. CIGNA also offers specialty health coverage in the form of dental, vision, pharmacy, and behavioral health plans, and it sells group accident, life, and disability insurance. Its customers include employers, government entities, unions, Medicare recipients, and other individuals in the US and Canada. Internationally, the company sells life, accident, and supplemental health insurance in parts of Asia and the European Union, and it provides health coverage to expatriate employees of multinational companies.

Source: http://www.mahalo.com

Reviews & Ratings

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received.

Anonymous’s Full Review of CIGNA Health Insurance Company

“Have had Cigna for three plus years but company getting ready to change to another. We have been very satisfied with Cigna. My wife had open heart surgery two years ago and everything was covered with no questions asked. If you follow the rules, they provide excellent coverage.”

Anonymous’s Full Review of CIGNA Health Insurance Company

“Once they admit the charges are covered, they pay (though slowly. Hospital just got insurance payment 6+mo after they billed Cigna! so slow that some of our providers are threatening us to send to collection, even if it’s Cigna’s fault). But they frequently make coverage errors (in-network/out-of-network, copay % listed in our enrollment document not honored, etc) in their favor that cost much time and effort to correct, usually takes 2-3 calls to fix their mistake (and sometimes a threat from our employer to fix it, as it is a group insurance through our employer). Service representative quality vary greatly depending on who you end up talking to. Some are mindless robots who can’t read beyond the scripts they are given to respond, while some actually do have a capacity to dig deeper and have things corrected. Either way, the number of mistakes they have made is unforgivable, for a company that has been in the business this long! (mistakes they make are worse than you would expect in a first-year startup insurance company with a buggy software!). unless you have 0% copay on all services, you must track their payment and coverage like a hawk, since so far, they have made more errors than processing claims correctly.”

Anonymous’s Full Review of CIGNA Health Insurance Company

“CIGNA handles routine approved claims fairly well. But when even the smallest thing is different or non-standard they drift into DUMMY mode and never recover. They say one thing today, another tomorrow. It’s a game of wild goose chase that never ends until you finally get tired and give up. They are horrible at handling anything but routine! Information sent to them is ALLWAYS lost. I would never recommend to my least friends. I’ve been fighting a +$500 claim for months now. Every time I call they want me to do something else before deciding if they’ll pay the claim.”

Source: http://insurance.freeadvice.com

Website – https://www.CIGNA.com
Located – Philadelphia, PA
Phone – 1-800-828-3485
Employees – 30,300
Revenue (bil.) – 17.6
Description – One of the top US health insurers, CIGNA covers nearly 12 million people with its various medical plans, which include PPO, HMO, point-of-service (POS), indemnity, and consumer-directed products. CIGNA also offers specialty health coverage in the form of dental, vision, pharmacy, and behavioral health plans, and it sells group accident, life, and disability insurance. Its customers include employers, government entities, unions, Medicare recipients, and other individuals in the US and Canada. Internationally, the company sells life, accident, and supplemental health insurance in parts of Asia and the European Union, and it provides health coverage to expatriate employees of multinational companies.

Source: http://www.hoovers.com

Reviews & Ratings

Satogy’s Full Review of CIGNA Life Insurance Company

My mother had had Cigna for a few years, and like most families we just were happy with the doctors that were on the HMO plan, but really had not had to use any of the other features.

In the Fall of 95, I started to get very Ill. I was blacking out ever few feet I walked, I had lost a little over 30 lbs in 2 months and not because I was trying, I was constantly cold, and Then finally a Sharp SEARING pain in my lower back Led me to the hospital.

I was poke and prodded, Operated Twice on, Given 5 Units of Packed Red Blood Cells, and got to get to know every nurse on the ward in my 14 day stay. Due to the Fact that they thought I was going to die I was placed in a Private room, in the ICU ward of the Cancer Floor. Nope, I didnt have cancer I just had a weird thing where my body had stopped producing blood.

I had DR come in and Shake my hand and We never saw them again… until the bills started to arrive. And Boy did they start arriving!

at 19 I was responsible for my Bills (of course my parents were going to help out). On a college Budget, With a Huge Scar down my stomach.. and Orders not to do any work or overstress my self for a year limited my money. The bills were Piling up at the door, And I mean piling up. $8 Tylenol 3 pills, $45 Bedpans, $1000 a DAY room, not to mention the $45,000 surgery (and I had 2!). My bills were Rapidly going over 100,000 and then we saw them pass $200,000. I was shocked I was Just in Shock..

We Called CIGNA to see what our options were, How were we going to handle this!!!!..

A kind Lady answered the phone, answered our Questions, Answered our Prayers. Apparently (I dont know if they still have it) My mother had Paid a little extra into something called a Catastrophe clause , she didnt remember even doing it.

It gave you the ability to Claim one Catastrophe in like 5 years. Well We looked at each other, I asked mY mother if she thought it a good Idea, and she say YES!!!

We owed nothing except for a $50 fee and my After Care. Which totaled about $1000.

That was it. CIGNA With its Excellent Doctors (I had the Best in the State do my surgery, to remove a tumor from my uterus (cause by lack of blood to my reproductive system, my immune system was Doing really ODD things) and saved my Life, my uterus and Gave me the chance to have a healthy boy 2 years later), EXCELLENT Hospital, gave me the chance for Life with out a heavy Medical Bill.

Thank you for everything CIGNA.

dastr8poop’s Full Review of CIGNA Life Insurance Company

Hey kids, it’s me dastr8poop! I bet you thought you’d seen the last of me, I sure thought you had, but it turns out that all it takes is one highly satisfactory customer experience to make me come screaming back to the consumer helpful e-ticket ride that is Epinions.

I’m here today to talk to you about insurance, pacifically CIGNA insurance.

Working as I do in the heath care field, I could tell you all kinds of boring information about CIGNA’s horrible track record and how they reimburse providers at such laughable rates that many doctors and hospitals are canceling their contracts with them. I could go on and on about my own experiences with them as a “recipient” of benefits, and how my account was almost sent to collections because they kept losing my claim. I could go on and on and bore you with all kinds of relevant details, but I choose not to.

Because boring details bore me.

Instead, I’m going to talk to you about one of the things that CIGNA offers as an “extra”. Many insurance companies tout their extras as a way to distract the consumer from the fact that they never pay their claims. Sometime this means bragging about how many doctors are in their “network” or selling you on the fact that the will be no paperwork and you’ll have nothing to worry about if you get sick. CIGNA uses the tried and true 24hr automated health information hotline.

I believe the intent of this service is to provide information about a variety of aliments, and by doing so relieve any fears that the concerned beneficiary might have. Sounds good. I know that there have been times in my life when I’ve been concerned about a rash, or an unusual discharge, or some other kind of rash when a 24hr automated health information hotline would have come in real handy.

The folly, and thus the comedy (because the is always comedy), inherit in this endeavor becomes clear when you take into account the fact that CIGNA has attempted to include every conceivable health concern in their pleasantly voiced-over library.

I would like for you to take a moment out of your busy day and experience for yourself the unnecessary extremes that CIGNA has taken to both waste money and provide their customers with vitally important health care information.

Call the CIGNA 24hr automated health information hotline at:

1-800-564-8982.

To access the health information library, press 2.

When prompted for the 4 digit extension enter: 5228.

Listen. Learn. And above all, be entertained.

Thank you and good night.

veganweb’s Full Review of CIGNA Life Insurance Company

I have Cigna dental insurance and I like it. So far most procedures that I’ve had done have either been at no charge or for a low co-pay. I’ve never had dental insurance before but I seem to have hit the mark with Cigna.

The nice thing about Cigna st-80 is that you don’t have to deal with claims and such. They have a long list of procedures and what you have to pay for them when you go to a participating location, so there’s not a rude surprise when you’re done at the dentist.

Changing dentists couldn’t be easier. I just called them up and they were very friendly and helpful, the entire procedure took just a few minutes.

I really can’t say anything bad about Cigna at this time. The appear to be good solid insurance, at least for Dental insurance.

Source: http://www.epinions.com