Posts Tagged ‘liberty mutual’

Website – http://www.libertymutual.com
Located – Boston, MA
Phone – 1-800-837-5254
Employees – 41,000
Annual Revenue – $25,961,000
Description- Boston boasts of baked beans, the Red Sox, and the Liberty Mutual Group. Liberty Mutual Holding is the parent company for the Liberty Mutual Group and its three principal mutual insurance companies, Liberty Mutual Insurance, Liberty Mutual Fire Insurance, and Employers Insurance Company of Wausau. Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners’ insurance and commercial lines for small to large companies. Liberty Mutual Group is a diversified global insurer with operations throughout the world.

Source: http://www.hoovers.com

Reviews & Ratings

TheSmartTraveler’s Full Review of Liberty Mutual Home Insurance Group

I have recently switched from Allstate Homeowners Insurance to Liberty Mutual. To say that I am pleased would be an understatement. The agents I have encountered at Liberty Mutual are highly professional, courteous, and thorough. Liberty Mutual has written a Homeowners Policy on my home with a deductible of $1000 versus the deductible of $6,500 from Allstate, giving me much more coverage on structure and contents, and the best thing is that I am paying over $700.00 less in annual premiums than I was paying to Allstate.

I have recommended Liberty Mutual to many friends. Some of their names are Albert, Tony, and Ray. Albert and Tony also had Allstate and have saved more money than I have. Ray has just closed in the last couple of weeks on a dynamite house in Miami Springs. Also, Ray’s wife has been working for State Farm Insurance for the last couple of years. The premium Ray is paying from Liberty Mutual is mega bucks less than he could have gotten anywhere else, including his wife’s company.

When your Allstate policy is up for renewal and you want to save a bundle, compare the rates and coverage that Liberty Mutual Insurance can offer. I have only had wonderful experiences with the folks at Liberty Mutual.

I have highly recommended my friends check out the rates of Liberty Mutual when their existing homeowners’ policy is up for renewal, and I highly recommend the same for you.

thriftymommy’s Full Review of Liberty Mutual Home Insurance Group

I became a Liberty mutual auto insurance policy holder in 1997 after transferring to New Jersey where Geico is not available. After we purchased our first home and used our mortgage company’s recommended insurance company, I decided to investigate our homeowner’s policy on my own.

Customer Service
I made the initial phone call about five months after our home purchase. The houses in our area began selling for much higher than we had purchased our home for in 2002. I called our insurance company and learned that if we wanted to increase our insurance policy it would cost us $600 more annually and our deductible would increase from $500 to $2000. Now, I don’t know about you, but I don’t have an extra $2000 laying around to meet a deductible if something should happen to our home.

I already had our auto policies with Liberty Mutual so I gave them a call for a quote. One of the first things I learned was that they do not insure homes with inground oil tanks. Luckily, our home has an above ground oil tank and they could insure us!

I also learned that our current homeowner’s policy (underwritten by Zurich Direct) was insufficient in the current home market. We paid $129,900 for our five bedroom two bathroom two car detached garage home and saw the prices in the area skyrocket to $229,000 for a three bedroom. Our original homeowner’s policy only covered $145,000 replacement value for the home and $38,000 for the garage was insufficient to meet the current market prices. Since we had paid $452 at closing for the Zurich policy, I was a bit leery to change mid-year.

After calling Zurich to find if we received a refund for the remainder of the year’s coverage and finding out that, by law, we were able to receive a refund of the prorated amount, I decided to review Liberty Mutual’s offer at $645 annually with $245,000 coverage on the house, $68,000 for the garage and a $500 deductible.

The Application
The application was completed over the telephone and the confirmation letter was overnighted to our house. We signed and returned the confirmation the next day and our policy was sent to us two days later for review.

The Policy
I’m not going to line-item my policy. Most people only read what the replacement value of their home is anyway!

The policy language was straightforward and tedious. However tedious, I read the small print in every document. That said, among the numerous typos (none which affected the legality of the policy), there was a clause concerning flood insurance. New Jersey law does not require homeowners to insure against flood loss. Liberty Mutual however, requires that each of its policy holders maintain minimal flood insurance.

I called the state office on insurance and found out that, in fact, we are not required to carry flood insurance unless we live in a designated flood zone. I contacted Liberty Mutual and they removed that clause in the new policy they sent me.

Please read your homeowner’s policy: does it state replacement, restoration and repair? If not, call your insurer; some insurers will only do the minimum required by law to make your home habitable…in other words, they won’t restore it to its previous condition but instead repair the house to the state construction code’s passing grade.

Multi-policy Discounts
Since we had our auto policies with Liberty Mutual, we received a multi-policy discount of 5% per policy (two vehicles and home). This amounted to an annual savings of $350. Definitely a happy customer here!

The Claims Process
You never consider such things as bad drivers when you buy your first home. Specifically, one who runs off the road and into your front porch after a heavy night of drinking. Well, it happened to us last month. We had damage to our fence, sidewalk, mailbox (found in our neighbor’s tree), front porch and roof.

I called Liberty Mutual’s claim hotline at 2:30 in the morning. At 6:30 AM, a Liberty Mutual claims adjuster was knocking on our back door. He was polite, sympathetic, and most of all, had brought a contractor who works for Liberty Mutual with him to assist us in the claim process. The four of us surveyed the damage (our front porch had an overhang that extended from our roof and our entire roof would need to be assessed for structural damage) and the claims adjuster gave us an immediate payment of $200 to replace the mailbox (since I only paid $80 or so for the mailbox, I was confused at this point).

The contractor and the claims adjuster settled on the cost of the repairs to the roof and porch and they presented us with the offer to do all the work to restore our home.

I asked the adjuster if the drunk driver’s insurance company was going to pay for the damage to my home; he said that Liberty Mutual will file a claim through the driver’s insurance company but repair our home first and recoup the costs that way. I asked about my deductible: am I going to have to pay the $500 out of pocket and then file with the drunk’s insurance company? No, the Liberty Mutual claims adjuster said. We are not liable for the damages of the driver; this was not “going against us”. I asked for this in writing. The claims adjuster added this to the bottom of the claims form.

Yesterday, our front porch and roof were completed to original condition. Also, the drunk’s insurance company sent us a settlement check for $4000 for home repairs and pain and suffering. Liberty Mutual sent us a letter stated that the drunk’s insurance company settled with them for $6000. The contractor gave us a receipt for the work he did: $3018. Now, I don’t like math very much, but it seems to me that Liberty Mutual made out like a bandit. We made out like a bandit since we had no out of pocket expenses or were we required to pay out our deductible. Instead, we were given a settlement check and Liberty Mutual made almost $3000 of the drunk’s insurance company.
The Website
I pay my homeowner’s policy with my mortgage; I only use the website for my vehicle policies. The website is easy to navigate but does not give quotes online. You can use the website to request information.

Conclusion
Overall, the policy is standard and the customer service is outstanding! Four hours after my call, a claims adjuster was on our doorstep. One month after the incident, our home was restored to its pre-drunk driver condition and we have a check for the holidays. (Not to mention the money Liberty Mutual made by the other insurance company!!)

dearladyb’s Full Review of Liberty Mutual Home Insurance Group

My Personal Thoughts on Liberty Mutual

Liberty Mutual in Northeastern Ohio has by far to be the least exorbitant homeowner’s insurance available. We have been very fortuitous in our insurance agent Paul, and his associate (which always makes me giggle to say) Paula, both have always been very hospitable and expedient. Despite the time of day or night I may have a question they do not hesitate to answer my questions, if they cannot riposte they will attain someone who can.

Length of time with Liberty Mutual

I have been using Liberty Mutual for seventeen years without disillusion, or alteration. That is not to say I have not considered about it, or validated other prices of diverse insurance companies. It is most consequential that you have the desirable policy for your money. Therefore, yearly I shop around always concluding with Liberty Mutual

What does Liberty Mutual cover?

Depending on the estimation of your home, you will find the coverage obtainable. What I adjudged odd is that some people neglect also to include the home’s contents. This is where many run into conundrums when filing a claim. Although you may have your home insured, it does not automatically include its contents.

I experienced my lesson with my last claim with Liberty Mutual . Failing to have all of my contents covered compounded with the fact I had added new contents since my last policy went into effect, I totally lost on several items amounting to $3500. All of it absorbed, none recoverable, because I did not know what to cover.

Problems I have had with Liberty Mutual.

My problem was not actually with the Liberty Mutual my problem was with the recovering company while filing my claim. I had the impertinent representative in the world, and that is not aggrandizement. It actually came down to name calling, and her implicating me of fraud. In turn I contacted Ohio’s Insurance Commissioner. I advise anyone who has problems in recovering their losses while working with Liberty Mutual to contact their state “Insurance Commissioner, and you will not believe how fast your claim will slide through. It appears this recovering company still working under the Liberty Mutual Group does not have an admirable track record as far as paying or replacing on a claim. The company wants to replace every item lost, usually at a downgrade and not at the tangible cost of the merchandise lost.

For instance, during an electrical storm all of our phones, computers, and appliances plugged in got zapped. Some merchandise and products were new, somewhere four years’ old. The telephones were a year old, but I was miffed about this one thing. I order my phones through Ameritech, the company did not replace these Ameritech phones, instead they sent me a debauched ineffective Uniden! They did not replace the answering machine because they said it was not a “needed” feature of the phone. They replaced my flat screen monitors with the big grey ugly AOC’s, which were no where near the same as my flat screens. Nonetheless I did have a monitor and will eventually save up to replace them all again.

The biggest argument was over the fact I needed the rod replaced so that my home would not have a problem if struck again by lightening. “Grounding rods,” which this company said was implausible to be defunct. I actually had to have the Fire Marshall come to my home check the rods, remove it and write a letter to the insurance company before they would replace it.

Conclusion

Regardless at the nostrums of the recovery center the actual company Liberty Mutual has always given me respect, friendliness and fair prices. Yearly they send someone out to my home and assess it, almost like having your own personal appraiser without the cost. After they estimate, your insurance is adjusted to reflect either a decrease or increase in coverage. This year I am proud to say my coverage increased due to a few adjustments I had made to my home. I will give them their kudos for doing a great job for me.

Source: http://www.epinions.com

Website – http://www.libertymutual.com
Located – Boston, MA
Phone – 1-800-837-5254
Employees – 41,000
Annual Revenue – $25,961,000
Description- Boston boasts of baked beans, the Red Sox, and the Liberty Mutual Group. Liberty Mutual Holding is the parent company for the Liberty Mutual Group and its three principal mutual insurance companies, Liberty Mutual Insurance, Liberty Mutual Fire Insurance, and Employers Insurance Company of Wausau. Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners’ insurance and commercial lines for small to large companies. Liberty Mutual Group is a diversified global insurer with operations throughout the world.

Source: http://www.hoovers.com

Reviews & Ratings

DeBeBop’s Review of Liberty Mutual Automobile Insurance
After shopping around for car and house insurance, I found the rates to be very reasonable, so I went for it. It was most likely the best move I ever made. The agent’s office is within a few miles from my house, which made going there very convenient. When my car was hit in the rear, the insurance company, was MOST helpful. The driver that hit me admitted to the police it was his fault. My insurance company made sure that I was completely covered in every aspect. My insurance company made sure that I was given a rental car until my car was fixed. They called me to make sure that I was doing okay. I ended up having my car fixed, a rental car for 5 weeks and no raise of rates. Also, when I became separated, they helped me update every policy in no time at all. I am VERY satisfied with the service my insurance company has given me.

bigbrowndog’s Full Review: Liberty Mutual Insurance Group – Auto
Having spent nearly ten years selling insurance for these guys (and having been insured by them for the same time), I feel qualified to make a few observations.

First of all, they are no better or worse than any other huge company trying to make money by selling insurance. They all use the same actuarial tables but each company decides the particular market niches they want to expand in. If you happen to fall into one of these niches, you will find the rates to be exceptional. For Liberty, that means being a married, multi-car, college educated homeowner with a pretty clean driving record.

Where Liberty isn’t particularly strong is in the claims paying arena and that is mainly because they don’t pay the adjusters very well and there is constant turnover.

Understanding what is and isn’t covered under a particular policy falls onto not only the salesperson but the policyholder. You wouldn’t believe how many times I would try to explain what someone was buying only to have them tell me they didn’t care. Price was their only concern. If you buy from a company because of its price, then you shouldn’t feel badly when you realize later that other important aspects were sacrificed to keep that price low.

I would never recommend an insurance company because of its pricing. Check with other people you trust who have had claims experience and try to get a sense of who will be servicing your account once the sale has been made. If you like the salesperson, ask if he or she will be the one you will be speaking with in the future. Quite often, that’s not the case. A good salesperson will take extra time up front to answer questions and even anticipate ones that should have been asked. Find out how long they’ve been with the same company and how long their service person has been there as well. Ask about the claims process. Insurance companies exist to make money. It’s up to the policyholder to make an informed decision based on more than price.

sestabrooks’s Full Review: Liberty Mutual Automobile Insurance Group
I have always used Liberty Mutual Insurance for my auto insurance (14 years). I chose this company initially because it is the company my parents use. I have stayed with them because of the fair price and good service I have received from them. I am a very educated consumer and have called around for price quotes from other companies such as Geiko and Metlife, but Liberty Mutual remains the cheapest.

Not only is the pricing fair, but the person on the other end of the phone is almost always kind. It seems they try hard to understand my insurance needs. They have counseled me on ways to lower my rate based on my lifestyle, car status, etc. This, of course, saves me money, but lowers the amount coming to them. This honesty is one of the main reasons that I remain with this company.

I have been in two claim situations since being insured with them. In both instances, I felt like the situation was handled as quickly and as fairly as possible. I have forwarded several of my friends to their company and they have been satisfied, as well.

I have had no bad experiences with them and cannot think of a reason why anyone shouldn’t consider being insured with them.

Source: http://www.epinions.com